The MSWDO extends Referral, Certificate of Indigency and Social Case Study Report to indigent individuals and families to avail external assistance which is bryond the services of MSWDO.
Office: MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE
Client Group: Indigent Individuals and Families
Service Schedule: Monday to Friday / 8:00 am - 5:00 pm
Total Processing Time: 1 hour (SCSR), 6 minutes (Referral and Cert. of Indigency)
Fees ad Charges: Not Applicable
Process
Step 1
Write name and the purpose of the visit on a client logbook.
PROVIDER
Instruct client to fill-in the logbook
TIME: 1 minute
Step 2
Submit requirements and give all the necessary information and cooperation during the interview.
PROVIDER
Conduct interview and prepare referral and/or Social Case Study Report
TIME: 1 hour
RESPONSIBLE PERSON: Social Worker
Step 3
Wait for the release of documents being requested
PROVIDER
Issues the document being requested
TIME: 5 minutes per referral
RESPONSIBLE PERSON: MSWD Staff